Privacy Policy

Who I Am

This website is operated by Talk It Out Therapy. I am committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law.

Information I Collect

If you contact me through this website, by email, telephone, text message or any other method, I may collect personal information including:

Your name

Contact details such as your email address and telephone number

Information you choose to share about yourself and the reasons you are seeking counselling

I only collect information that is necessary to respond to your enquiry and, where appropriate, provide counselling services.

How Your Information Is Used

Your personal information may be used to:

Respond to enquiries

Arrange and manage appointments

Provide counselling services

Maintain appropriate records in connection with therapy

Meet legal, ethical and professional obligations

Confidentiality

Any information you share in counselling is treated confidentially. There are, however, some circumstances where confidentiality may need to be broken, including where there is a serious risk of harm, safeguarding concerns, or where disclosure is required by law.

Further information about confidentiality, record keeping, retention periods and data protection is provided to clients as part of the counselling agreement before therapy begins.

Client records and counselling notes are normally retained for three years after counselling has ended, after which they are securely deleted or destroyed, unless there is a legal, ethical or professional reason to retain them for longer.

Data Security

I take reasonable steps to ensure that personal information is stored securely and protected against unauthorised access, loss, misuse or disclosure.

Cookies and Website Data

This website may use cookies to help it function correctly and to improve the user experience. Cookies do not normally identify you personally.

If you leave a comment on the website, certain information such as your name, email address and IP address may be collected to assist with website administration and spam prevention.

Embedded content from other websites, such as videos or images, may behave in the same way as if you had visited those websites directly and may collect data in accordance with their own privacy policies.

Your Rights

Under UK data protection law, you have rights in relation to your personal information, including the right to:

Request access to the personal information held about you

Request correction of inaccurate information

Request erasure of personal information where appropriate

Restrict or object to certain processing activities

Lodge a complaint with the Information Commissioner’s Office (ICO)

Questions, Concerns and Complaints

If you have any questions about how your personal information is collected, used, stored or protected, or if you have concerns about how your data has been handled, please contact me in the first instance using the contact details provided on this website.

I will investigate and respond as soon as reasonably possible.

If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Contact

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact me using the details provided on this website.